Flexible Hours:Customer Care Coordinator-Normal
Normal Opportunity: Customer Care Coordinator
Position Snapshot
- FLEXIBLE ROLE: Customer Care Coordinator (Normal)
- Hiring: Walmart Health & Wellness
- Location: Normal, IL (Local Candidates Only)
- Work in Normal, IL.
- Join Walmart Health & Wellness and grow your skills.
Pay & Perks
- Est. Earnings: $29-$39/hr ($34.00/hr)
- Perks: Flexible scheduling.
- Join a top-rated team in Normal.
About Walmart Health & Wellness
Walmart Health is dedicated to bringing high-quality, accessible, and affordable medical care directly to the communities that need it most. Our central Customer Care network acts as the compassionate, reassuring voice for patients seeking guidance on prescriptions, clinic appointments, and optical services. We cultivate a profoundly secure, empathy-driven workplace where our coordinators serve as the foundational support for our patients' well-being.
Position Overview & Responsibilities
We are seeking highly meticulous, trustworthy professionals for the role of Health & Wellness Customer Care Coordinator. In this specialized contact center position, you will operate within a highly regulated environment, providing essential administrative and emotional support to our healthcare customers.
- Compassionate Intake: Warmly answer inbound calls from patients, assisting them with scheduling clinic appointments, verifying operating hours, and explaining basic service pricing with immense patience.
- HIPAA Compliance: Maintain absolute, uncompromising adherence to all privacy regulations. You will handle patient demographic information with the highest degree of ethical discretion and digital security.
- Prescription Logistics: Interface with local Walmart pharmacies to track the status of mail-order prescriptions or resolve minor billing inquiries, ensuring patients receive their medications without stressful delays.
- Empathetic De-escalation: Healthcare can be stressful. You must utilize profound emotional intelligence to calm anxious patients, providing them with clear, reassuring, and accurate information.
Qualifications and Total Rewards
Candidates must be at least 18 years of age with a high school diploma. Previous experience in a medical office, pharmacy, or healthcare call center is heavily preferred. You must possess a calm, professional demeanor and the ability to pass an extensive, rigorous background investigation. Walmart provides a stable, highly respectful environment, exceptional hourly pay, comprehensive medical coverage, and specialized healthcare administration training.
Frequently Asked Questions
How much does the Customer Care Coordinator position pay at Walmart Health & Wellness?
This role offers a pay range of $29 - $39. Actual compensation may vary based on experience, shift, and location within Normal.
Where is this Customer Care Coordinator job located?
This position is based in Normal, IL. Walmart Health & Wellness has facilities throughout the region, but this specific opening is in Normal.
What benefits does Walmart Health & Wellness offer for this position?
Walmart Health & Wellness provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does Walmart Health & Wellness provide training for new hires?
Yes, Walmart Health & Wellness provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
What qualifications do I need for this Customer Care Coordinator role?
Most Customer Care Coordinator positions at Walmart Health & Wellness require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this Customer Care Coordinator position in Normal?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. Walmart Health & Wellness reviews applications on a rolling basis.
