Customer Service Associate($15-$21/hr)-Overland Park,KS | Hiring
Your Next Step in Overland Park
Primary Details
- Company: Walmart
- Based in: Overland Park, KS (a vibrant local hub)
- Role in Overland Park: Customer Service Associate
- This Overland Park-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Walmart team in Overland Park, KS is growing.
- Benefit from working in Overland Park, a key hub for the Retail industry.
What You Get
- Compensation: $15-$21/Hour (approx. $22.4k/Year)
- Benefits: A comprehensive benefits package is included.
- Impactful work with supportive local leadership.
Day-to-Day
- Core objectives involve your professional skills in Retail.
About Walmart Customer Service
The Walmart Customer Service desk is the problem-solving command center of every store — handling returns, exchanges, price disputes, layaway pickups, money orders, wire transfers, bill payments, and the constant stream of customer questions that do not fit neatly into any single department's responsibility. Customer Service Associates need patience, policy knowledge, and the ability to turn frustrated shoppers into satisfied customers — often resolving issues in under two minutes while a line of additional customers waits behind them.
Position Overview
Walmart is hiring Customer Service Associates to manage the service desk at Supercenter and Neighborhood Market locations. You will process returns and exchanges, handle money services transactions, answer customer inquiries, resolve complaints, and support front end operations including self-checkout monitoring. This position requires strong problem-solving skills and composure under pressure.
Key Responsibilities
- Process customer returns and exchanges verifying receipts, inspecting merchandise condition, and applying Walmart return policies accurately.
- Handle money services transactions including money orders, wire transfers, bill payments, and check cashing per compliance procedures.
- Answer customer inquiries about store policies, product availability, online order pickups, and general store navigation.
- Resolve customer complaints calmly and professionally, escalating complex issues to management when appropriate.
- Monitor and assist customers at self-checkout stations troubleshooting scanning errors and age-restricted item approvals.
Qualifications & Benefits
Must be 18+ years of age for money services handling. Prior customer service experience helpful but not required. Strong communication, patience, and conflict resolution skills essential. Basic math proficiency for financial transactions. Walmart offers competitive customer service pay, flexible scheduling, associate discount, 401(k), stock purchase plan, health benefits, and advancement into customer service team lead, people lead, and front end coach positions.
Frequently Asked Questions
How much does the Customer Service Associate-Overland Park,KS | Hiring position pay at Walmart?
This role offers a pay range of $15 - $21. Actual compensation may vary based on experience, shift, and location within Overland Park.
Where is this Customer Service Associate-Overland Park,KS | Hiring job located?
This position is based in Overland Park, KS. Walmart has facilities throughout the region, but this specific opening is in Overland Park.
What benefits does Walmart offer for this position?
Walmart provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Do Walmart employees get discounts?
Yes, Walmart associates enjoy employee discounts and other perks. Exact discount details and eligibility are provided during orientation.
What qualifications do I need for this Customer Service Associate-Overland Park,KS | Hiring role?
Most Customer Service Associate-Overland Park,KS | Hiring positions at Walmart require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this Customer Service Associate-Overland Park,KS | Hiring position in Overland Park?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. Walmart reviews applications on a rolling basis.
